The aim of IO4 is to design and implement a mentoring scheme for mentors as cultural mediators in the postal sector. It will result in the creation of a working plan of action for an operational post office for migrants/refugees. The aim of these mentoring and counselling activities is the professional development of the staff in terms of further participating in lifelong learning programs and developing key competencies regarding the needs of immigrants. The hard copy that was produced after the scheme is a Methodology for Setting up a Mentoring Scheme.